HELP
Frequently Asked Questions
Do I have to pay any fees to www.machinery-net.comwhen searching for machines?
No, there are no fees to use our platform. You can freely search for machines and directly contact sellers without any charges from us.
Can I get assistance in finding the machines I need?
Yes, we offer assistance in locating the machines you’re looking for. We can help navigate the platform or even search on your behalf.
Do www.machinery-net.comoffer any warranties or guarantees on purchases?
We do not provide warranties or guarantees for purchases. However, we can facilitate communication with the seller to negotiate potential services or warranties.
Do I need to make any transactions to www.machinery-net.comwhen purchasing a machine?
No, all payments are made directly to the seller. Machinery-net.com does not handle transactions for purchases.
What if I can’t find the machine I’m looking for? Can www.machinery-net.comassist me?
Yes, we can assist in finding specific machines through our platform or by conducting a more targeted search on your behalf.
Can I have a professional inspection arranged for a machine before purchasing?
Yes, we can help arrange for a professional inspection, though the fees for this service would need to be covered by the buyer.
Am I allowed to inspect the machine before finalizing the purchase?
Absolutely. You can schedule a time and date with the seller for an in-person inspection. If you’re unable to do this, we can assist in organizing the inspection for you.
Is it safe to make payments before inspecting the machine?
While we have verified the sellers and their listings, we recommend that you complete all necessary inspections and checks before making any payments.
How do I know if a seller is trustworthy?
Sellers on our platform are verified, and we encourage buyers to review seller ratings, reviews, and past transactions to assess their reliability.
Are there any hidden costs when making a purchase?
There are no hidden fees associated with using Machinery-net.com. The price listed by the seller is the price you will pay, unless otherwise agreed upon.
Can I negotiate the price with the seller?
Yes, many sellers are open to negotiation. You are encouraged to discuss pricing directly with the seller and reach an agreement that suits both parties.
What happens if I purchase a machine and it doesn’t match the listing description?
If the machine doesn’t meet the description or condition outlined in the listing, you should contact the seller immediately. We can help mediate the situation, but we advise that you perform all necessary checks prior to making a purchase.
Can I get a refund if I am not satisfied with the machine after purchasing?
Refunds are handled by the seller, as Machinery-net.com does not process payments. We recommend discussing any concerns directly with the seller and reviewing their return policy before committing to a purchase.
How long do I have to return a machine if I change my mind after purchase?
Return policies vary by seller. We suggest reviewing the seller’s specific terms and conditions regarding returns or exchanges before making a purchase.
What should I do if I encounter an issue with a seller or the platform?
If you face any issues, please contact our support team immediately. We take concerns seriously and will work with you to resolve any problems related to your transaction or use of the platform.
